jiliapp99 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how we collect, use, and store your information and how we ensure your privacy.
Introduction and Applicability
jiliapp99 ("we", "our", or "platform") is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information on our website jiliapp99.lat.
By using our services you consent to this Privacy Policy. If you do not agree with this Policy, please do not use our services. This Policy is an integral part of our Terms and Conditions and both documents should be read together.
This Policy may change at any time. If it does, we will publish the updated date on the website and, where necessary, notify registered users by email. It is your responsibility to review this page regularly.
What Information We Collect
In order to provide our services, we may collect the following types of information. Each category of information is used for a specific purpose, which is discussed in detail in the following section.
Identity Information
- Full name and date of birth (for age verification)
- National ID number or passport number (for KYC verification)
- Email address
- Mobile number (such as the one linked to bKash or Nagad)
- Residential address
Financial Information
- Payment method details — bKash, Nagad, Rocket, bank transfer
- Transaction history (deposit and withdrawal records)
- Wallet number or account number (full number is not stored)
Technical and Usage Information
- IP address and device identification information
- Browser type and version
- Operating system
- Website access time and session data
- Logs of which games were played and for how long
- Cookie and local storage data
Communication Data
- Records of live chat conversations
- Messages sent via email
- Customer service complaint and request history
Purpose of Data Use
Information collected by jiliapp99 is used only for the following lawful and legitimate purposes:
Account Management
Information is used for registration, login, account verification (KYC), and confirming user identity. Account approval is granted only to those aged 21 or above.
Financial Transactions
Transaction data is used for processing deposits and withdrawals, preventing fraud, and generating financial reports.
Customer Service
Our 24/7 Bengali-speaking live chat team can view your communication history and account information to provide accurate assistance.
Security and Compliance
Information is used to detect illegal activity, protect accounts, ensure responsible gaming, and enforce our Terms and Conditions.
Platform Improvement
Usage data is analyzed to improve service quality, personalize the gaming experience, and resolve technical issues.
Communication and Notifications
For sending important notifications about your account, policy changes, and relevant promotional information — subject to your prior consent.
Cookies and Tracking Technologies
The jiliapp99 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic operation of the website — maintaining login sessions, security tokens, and saving language preferences. The site will not work properly without them and they cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how users are using the site. This data is aggregated and anonymous and helps improve site performance.
Preference Cookies
These cookies are used to remember your personal preferences such as favorite game categories, language settings, and display preferences. You can disable them from your browser settings.
Sharing Information with Third Parties
jiliapp99 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with our payment processing partners (bKash, Nagad, Rocket, and banks), game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others), and technology service providers. These partners are contractually bound to comply with our privacy standards.
Legal Requirements
We may disclose information in response to court orders, government directives, or legal obligations. Information may also be provided to assist in investigating fraud, money laundering, or any other illegal activity.
Business Changes
User information may be transferred in the event of a company merger, acquisition, or asset transfer. In such circumstances we will notify you in advance by email.
Data Security Measures
jiliapp99 uses industry-standard security technologies to protect your personal and financial information. Our security framework includes:
SSL Encryption
All data transmissions are protected with 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems are active.
Access Control
Staff access to information is controlled on a minimum necessary basis.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
While we take all reasonable security measures, no system on the internet is completely impenetrable. If you notice any suspicious activity, please contact us immediately.
Data Retention Period
We retain your information only for as long as it is necessary or legally required. The retention policy for different types of information is as follows:
Account Information
Account information is retained for as long as your account is active. After account closure we may retain certain information for a defined period for regulatory and legal reasons.
Financial Transaction Records
Financial transaction records are retained for an extended period in accordance with legal and accounting requirements. These records are also used for dispute resolution and fraud investigations.
Communication Records
Customer service communications are retained for a limited period for issue resolution and service quality review. Marketing communication history is deleted after your consent is withdrawn.
Your Rights and Choices
As a jiliapp99 user you have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access Information
You may request a copy of the information we hold about you. We will provide this information within a reasonable time.
Right to Correct Information
If there is any error in your stored information you may request a correction. Some information can also be updated directly in account settings.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may stop marketing communications or object to certain types of data processing. There is an option to unsubscribe from marketing emails at any time.
Protection of Minors
jiliapp99 strictly enforces a 21+ age limit. Our platform is for individuals aged 21 or above only.
No Collection of Minors' Data
We do not knowingly collect personal information from any individual under the age of 21. Age verification during registration is mandatory. If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
We may update this Privacy Policy from time to time. The policy may change in the following circumstances:
Reasons for Changes
- When new services or features are launched
- To align with legal or regulatory changes
- To make improvements based on user feedback
- To modernize security measures
- When there are changes to third-party service partnerships
Change Notifications
For significant changes we will display a special notice on the website and notify registered users by email. Continued use of the site after changes will be considered consent to the new policy.
Related Policies
This Privacy Policy is part of our broader policy framework. Please also read the following pages for complete information:
Terms and Conditions
Read the general rules for using our services.
Responsible Gaming
Learn about safe and healthy gaming habits.
FAQ
Visit our FAQ page for common questions and answers.
Privacy Questions?
Our 24/7 support team is always ready for any questions or requests regarding your data protection.
24/7 Bangla-speaking support — fastest response time.
[email protected]